1. Overview
Bizzcross is a hyperlocal discovery platform. We help people find local businesses, explore their town, and share experiences — and we help local businesses build a meaningful digital presence.
These Terms of Service ("Terms") govern your use of the Bizzcross web application at bizzcross.com and any related services we offer. By creating an account or using the platform, you agree to these Terms. If you do not agree, please do not use Bizzcross.
These Terms should be read alongside our Privacy Policy, which explains how we handle your personal data.
2. Who Operates Bizzcross
Bizzcross is currently operated by its founding team based in Kerala, India. Business address is available upon verified legal request. Here is where to reach us depending on your need:
- Account & platform support: [email protected]
- Privacy & data rights: [email protected]
- Legal & IP matters: [email protected]
3. Eligibility
To use Bizzcross, you must be at least 18 years of age. By creating an account, you confirm that you meet this requirement. If we discover that an account belongs to a person under 18, we may suspend or remove that account, depending on the circumstances.
4. Your Account
Creating an Account
You may sign up using Google Sign-In, an email address and password, or a one-time code sent to your email (Email OTP). You are responsible for maintaining the security of your account and for all activity that occurs under it. Please keep your password confidential and do not share your login credentials with others. If you believe your account has been compromised, contact us at [email protected] immediately.
Accurate Information
You agree to provide accurate information when creating and maintaining your account. Accounts created with false information, including impersonation of other individuals or businesses, may be removed.
Multiple Accounts
You may not create multiple accounts for abusive, deceptive, spam-related, fraudulent, or moderation-evasion purposes. If we identify accounts being used this way, we may suspend or remove them.
Account Deletion
You may delete your account at any time through the platform settings or by contacting us. Upon deletion, your personal data will be removed from our active systems without undue delay, subject to any legal obligations. Some residual data in backups may persist briefly before being overwritten.
5. What You Can Do on Bizzcross
Bizzcross gives you access to a growing range of hyperlocal discovery features, including:
- Searching for local businesses, services, and experiences
- Browsing curated discovery content
- Submitting reviews and ratings for local businesses
- Sharing Pulse posts — short visual content tied to local places and experiences
- Exploring trending and top-rated local spots in your area
- Managing a business profile (if you manage a business listing on the platform)
Features may evolve. We may add, modify, retire, suspend, discontinue, or temporarily restrict features — in whole or in part — for reasons such as maintenance, upgrades, security, operational needs, or legal requirements. We will try to give reasonable notice when significant changes affect active users, though some changes (for example, urgent security or maintenance actions) may need to take effect immediately.
6. AI Features
Bizzcross may use artificial intelligence to power features such as recommendations, summaries, rankings, moderation assistance, search improvements, and discovery. These features are designed to make the platform more helpful and easier to use.
AI-generated content can occasionally be inaccurate, incomplete, or out of date. You should use your own judgement when relying on it, and AI outputs should not be treated as professional advice.
7. Search Rankings & Recommendations
Search results and recommendations on Bizzcross are ordered using a combination of factors, which may include relevance, proximity, freshness, popularity, user engagement, and quality signals, among others. These ranking factors are intended to surface useful local results and may evolve over time as we improve the platform.
8. Beta Features
From time to time we may offer experimental, preview, or "beta" features so we can test and improve them. These features may be incomplete, may change, or may be discontinued at any time without notice, and they may behave differently from the rest of the platform.
9. Your Content
What You Post
You may submit content to Bizzcross including Pulse posts, reviews, ratings, photos, business information, and other contributions (collectively, "Your Content"). You are responsible for the content you submit.
Ownership
You retain ownership of Your Content. By submitting content to Bizzcross, you grant us a limited, non-exclusive, royalty-free, worldwide licence to store, display, distribute, and use Your Content solely to operate, maintain, secure, improve, promote, and provide the Bizzcross platform. This licence ends when you delete the content or your account, subject to reasonable technical propagation delays. We do not claim ownership of your content.
Content Standards
Your Content must not:
- Be false, misleading, or defamatory
- Infringe the intellectual property rights of others
- Contain personal or private information about others without their consent
- Include spam, promotional material unrelated to the platform, or commercial solicitations
- Contain hate speech, harassment, threats, or content that targets individuals or groups
- Depict or promote illegal activities
- Involve impersonation of another person, business, or entity
We reserve the right to remove content that violates these standards, where reasonably necessary to protect the platform and its users. You must also comply with our Community Guidelines, which form part of these Terms.
Reviews & Ratings
Reviews submitted on Bizzcross must reflect genuine, first-hand experiences. Fake, incentivised, or manipulated reviews — whether positive or negative — are not permitted. We may remove reviews that we believe violate this principle.
10. Business Listings
For Businesses on Bizzcross
If you manage a business profile on Bizzcross, you agree to provide accurate and up-to-date information about your business, including name, category, location, hours, and contact details. You are responsible for the accuracy of your business profile. Bizzcross is not liable for any loss arising from inaccurate business information submitted by you.
Improving Listing Information
To keep the platform useful and consistent, Bizzcross may standardise or improve business information provided by a business owner or authorised representative — such as categories, addresses, opening hours, or descriptions — to improve platform quality and consistency. Business owners can update or correct their own listing at any time.
Subscription Plans
Business profiles on Bizzcross operate on a subscription model. Subscription terms, pricing, and payment are governed by the plan you choose. Subscriptions renew automatically each billing period until cancelled, and are paid through Razorpay — Bizzcross does not store your card, UPI, or banking details.
You may cancel at any time; your listing stays live until the end of the period already paid for. Payments for a billing period that has started are non-refundable, except for billing errors or where required by applicable law, as set out in our Refund & Cancellation Policy (bizzcross.com/refund-policy). Subscription pricing and plan features may change. We will notify active subscribers before any material changes take effect.
What a Business Listing Includes
A Bizzcross business listing gives you a branded digital presence page, discoverability within the platform's local search and discovery features, and access to platform tools for managing your profile. Specific features available per plan are described on the platform at the time of sign-up.
Termination of a Business Listing
We may suspend or remove a business listing that contains false information, violates these Terms, or is associated with harmful or illegal activity. Subscriptions terminated for cause are not eligible for refunds.
11. Prohibited Conduct
When using Bizzcross, you must not:
- Use the platform for any unlawful purpose or in violation of applicable law
- Attempt to gain unauthorised access to other accounts, our systems, or our infrastructure
- Probe, scan, or test the security of the platform or its systems without our written permission
- Interfere with, disable, or circumvent our security measures or access controls
- Carry out denial-of-service attacks or otherwise attempt to disrupt the availability of the platform
- Intentionally overload, flood, or place unreasonable strain on our infrastructure
- Scrape, crawl, harvest, or systematically extract platform content or data — including for AI model training, dataset creation, resale of platform data, benchmarking, or building a competing product or service — without our written permission
- Reverse-engineer, decompile, or otherwise attempt to extract the source code of Bizzcross
- Use automated tools (bots, scripts, crawlers) to interact with the platform in a way that disrupts normal operation or bypasses intended access controls
- Manipulate search rankings, discovery features, or community content systems
- Interfere with the experience of other users
- Upload malicious files, scripts, or code
- Create accounts for the purpose of spamming or harassment
Violation of these rules may result in account suspension or removal, depending on the severity and nature of the breach.
12. Moderation & Enforcement
Bizzcross moderates content and accounts to maintain a trustworthy and useful platform. We may take the following actions, with or without prior notice, depending on the severity of the issue:
- Remove or hide content that violates these Terms or our content standards
- Issue warnings to accounts in breach
- Temporarily restrict or suspend an account
- Permanently remove an account for repeated or serious violations
Moderation may be carried out by our team or through automated systems. If you believe an action was taken in error, you may contact us at [email protected] to request a review. We will respond in good faith, but we do not guarantee the reinstatement of removed content or accounts.
13. Intellectual Property
Bizzcross's IP
The Bizzcross name, logo, and trademarks, our brand identity, platform design and user interface, graphics, databases, algorithms, search and discovery systems, codebase and other proprietary technology, and all original content created by us are the intellectual property of Bizzcross and its team. You may not reproduce, redistribute, or use these without our written permission.
Your IP
We respect your intellectual property rights. If you believe content on Bizzcross infringes your rights, please contact us at [email protected] with relevant details and we will investigate. For how to report copyright concerns and submit a counter-notice, see our Copyright Policy.
Feedback
If you share feedback, suggestions, or ideas about Bizzcross with us, you grant us the right to use that feedback freely without obligation to you. We appreciate it and may act on it, but we are not required to.
14. Third-Party Services & Links
Bizzcross integrates with third-party providers to operate (see our Privacy Policy for a full list). Business profiles may also link to external websites or services not operated by us.
We are not responsible for the content, availability, or privacy practices of third-party websites or services. Links to external sites do not imply endorsement.
15. Contests, Campaigns & Promotions
Bizzcross may from time to time run contests, campaigns, rewards programmes, or other promotional activities. Participation in these is voluntary and may be subject to additional terms, which will be clearly communicated at the time of the activity.
Eligibility, entry conditions, prize details, and any data collected as part of a specific campaign will be described in the relevant campaign terms. General platform rules and these Terms of Service continue to apply during any promotional activity.
16. Disclaimers
Bizzcross is provided on an "as is" and "as available" basis. We do not guarantee:
- That the platform will be available at all times or free from errors
- That business listings, reviews, or discovery content will be accurate or current
- That results from search or recommendation features will meet your expectations
We are an early-stage platform. Features may change, be temporarily unavailable, or behave unexpectedly. We do our best to maintain a reliable service, but we make no warranties beyond what is required by applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Bizzcross and its team will not be liable for:
- Any indirect, incidental, or consequential damages arising from your use of the platform
- Loss of data, business, revenue, or goodwill
- Actions taken by other users or third parties on or through the platform
- Inaccuracies in business listings or user-submitted content
Nothing in these Terms limits liability that cannot be excluded under Indian law, including the Consumer Protection Act, 2019.
18. Indemnity
You agree to indemnify and hold Bizzcross and its team harmless from any claims, damages, or expenses (including legal fees) arising from your use of the platform, your content, or your violation of these Terms or applicable law.
19. Termination
You may stop using Bizzcross at any time and delete your account. We may suspend or terminate your access at any time if we believe you have violated these Terms or if we determine that continued access is harmful to the platform or its users.
Upon termination, your right to use the platform ceases immediately. Sections of these Terms that by their nature should survive (intellectual property, disclaimers, limitation of liability, governing law) will continue to apply.
20. Governing Law & Disputes
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of Bizzcross will be subject to the jurisdiction of the courts in Kerala, India.
We encourage you to contact us first at [email protected] if you have a concern. We would rather resolve disputes directly and fairly than through formal proceedings.
21. Force Majeure
We are not responsible for any failure or delay in providing the platform caused by events beyond our reasonable control. These may include natural disasters, power or internet outages, cyberattacks, government actions, or failures of third-party infrastructure or service providers.
22. Assignment
You may not transfer or assign your rights or obligations under these Terms without our consent. We may assign or transfer these Terms — for example, in connection with a merger, acquisition, restructuring, or sale of assets — provided your rights under these Terms are not materially reduced.
23. Severability & No Waiver
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full effect.
If we do not enforce a particular right or provision, that is not a waiver of our right to do so later.
24. Entire Agreement
These Terms, together with our Privacy Policy and any additional terms that apply to specific features, make up the entire agreement between you and Bizzcross regarding your use of the platform.
25. Changes to These Terms
We may update these Terms as the platform grows and evolves. When we make material changes, we will notify you through the platform or by email. The "Last Updated" date at the top reflects the most recent revision. Continued use of Bizzcross after updated Terms are posted constitutes your acceptance of the revised Terms.
26. Contact & Grievance Officers
For questions about these Terms, disputes, or to raise a concern, contact our Grievance Officers:
Grievance Officers: Cyril P Saju & Karthikeyan K A
Email: [email protected]
Response Time: Within 72 hours
In accordance with the Information Technology Act, 2000, our Grievance Officers are available to address concerns about platform conduct and user rights. Unresolved concerns may be escalated to the appropriate authority under applicable Indian law.