1. Who This Policy Covers
This policy applies to paid business plans on Bizzcross — the Listing plan and the Website plan — bought by a business owner or their authorised representative. Using Bizzcross as a visitor is free; there is nothing to refund.
Bizzcross is operated by BIZZCROSS, a partnership firm registered at Gajananam House, College Road, Muvattupuzha, Ernakulam, Kerala 686661, India. Payments are processed securely by Razorpay; Bizzcross never sees or stores your card, UPI, or bank details.
2. How Subscriptions Work
Business plans are subscriptions billed in advance, monthly or yearly, at the price shown on our pricing page when you subscribe.
- When you subscribe, you set up an automatic payment (UPI AutoPay, card, or bank mandate) through Razorpay
- Your plan renews automatically at the start of each billing period until you cancel
- Your bank or UPI app may notify you before each renewal charge
- If a renewal payment fails, we may retry it and give you a short grace period before the listing is paused
3. Cancelling Your Plan
You can cancel at any time — there is no lock-in and no cancellation fee.
To cancel, open My business → Plan → Cancel plan in the Bizzcross app, or email [email protected] or call +91 79944 42410 from the email address or phone number registered with your business. We will confirm the cancellation in writing.
- Cancellation stops all future renewals
- Your listing stays live until the end of the period you have already paid for
- After that, your listing is unpublished; your business information is kept so you can come back later
- Changed your mind before the period ends? Renew from My business → Plan and your listing never goes offline
- You can also cancel the AutoPay mandate from your UPI app or bank — please let us know as well, so your listing is handled correctly
4. Refunds
Because you can cancel at any time and keep your listing until the end of the paid period, payments for a billing period that has already started are not refunded — including partly used months and the unused months of a yearly plan.
We will give a full refund of the affected amount if:
- You were charged more than once for the same billing period
- You were charged after we confirmed your cancellation
- Money was debited from your account but the payment failed or was not received by us
- We were unable to publish your listing at all after you paid
Plans terminated because a listing contained false information or broke our Terms of Service are not eligible for a refund.
5. How to Request a Refund
Email [email protected] within 30 days of the charge, with your business name, the date and amount of the payment, and the Razorpay payment ID from your receipt if you have it.
We will reply within 3 working days. Approved refunds are made to the original payment method through Razorpay and normally reach your account within 5–7 working days, depending on your bank.
6. Service Delivery
Bizzcross plans are digital services — nothing is shipped. After your first payment is confirmed, your business listing is published on bizzcross.com, normally within 2 working days once we have the details we need from you. For the Website plan, we agree the setup timeline with you before work begins.
7. Changes to This Policy
We may update this policy as our plans change. If we make a material change, we will notify active subscribers before it takes effect, and the "Last Updated" date above will change. A change never applies to a payment made before it took effect.